Winery Policies

PRIVACY POLICY:

Savannah-Chanelle Vineyards respects and is committed to protecting your privacy while visiting our site. We may, at times, collect personally identifiable information when you visit our site for purposes of providing you service or product. Our systems also automatically receive and record information from your browsers - such as your IP address, cookie information and the page(s) you visit. This activity history, while saved on our server logs, is never shared outside Savannah-Chanelle Vineyard's use and we do not sell your personally identifiable information to anyone.

SECURITY POLICY:

Savannah-Chanelle Vineyards respects and is committed to protecting your privacy while visiting our site. We may, at times, collect personally identifiable information when you visit our site for purposes of providing you service or product. Our systems also automatically receive and record information from your browsers - such as your IP address, cookie information and the page(s) you visit. This activity history, while saved on our server logs, is never shared outside Savannah-Chanelle Vineyards' use and we do not sell your personally identifiable information to anyone.

Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it can not be read over the internet.”

WINE CLUB POLICIES

Savannah-Chanelle Vineyards requires a minimum four quarter commitment for those who join the wine club.  You may cancel your membership at any time after four shipments or club releases by calling the wine club manager or by email to wineclub@savannahchanelle.com without further commitment, except for wines billed prior to the notice.  There is an early cancellation fee of $50/per quarter that a member does not meet their minimum commitment.  It is the obligation of the Club Member to notify us of any change of address before wines are shipped for tax rate purposes and shipping purposes.  Shipping customers are charged their local and state sales taxes which are then reported to their appropriate State. See Shipping and Delivery Policy regarding actual shipments.  Club Release Wines are guaranteed to be available for pick-up and in stock a minimum of 6 months.  After that, we cannot guarantee we will have a specific wine in stock, but we usually do for a much longer time.  In the event we do not have a club release wine available for pick-up after the 6 months, you will be provided a refund for the money paid for that particular wine in the form of a credit that can then be used to purchase any other wine in stock at a member's applicable ala carte discount.  Credits cannot be carried over and must be used in their entirety.    

SHIPPING & DELIVERY POLICY:

Most of Savannah-Chanelle Vineyards' sales are picked up by the buyer in the tasting room - located at the winery. You have that option when checking out. If you do request shipment, please be assured that we will always do our best to ship your products within two days of placing your order. However, there are periods of time where the weather temperature is higher than recommended for the shipment of wine. If you are receiving wine in California, a single day of transit is normal and the product usually does very well for this short transit time, even when warm. We will determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (U.P.S.) or FedEx. Appropriate state sales tax will be charged on all orders. Liquor may be sold and delivered only to persons who are at least 21 years old, and only for personal use, not for resale or trade. In placing your order you represent to us that you are at least 21 years old and that the person to whom your wine will be
delivered is at least 21 years old. All alcohol shipments will be sent with an "Adult Signature Required" notice, so, we are sorry, but we cannot ship to P.O. Boxes. Shippers are not permitted to leave packages without obtaining an adult signature. For this reason, we recommend using a business address if you are not home during business hours.  Shipping customers need to provide us a correct address as they are responsible for returned item shipping fees for incorrectly provided addresses, non-updated addresses for members who move without providing us an updated address or not being available for the 3 attempts made by U.P.S. to deliver signed for packages.

REFUND POLICY:

Savannah-Chanelle Vineyards stands unflinchingly behind its wine products. Should, on the unlikely occasion, you experience a product quality problem, once confirmed by the winery, a product replacement shall take place. Likewise, if there is an order entry error or billing mistake, it will be corrected upon the winery being made aware of the problem. Otherwise, all sales are considered final and the return of any wine, food products, or merchandise, once sold, is prohibited.